The National Service Authority (NSA) recently announced the emergency suspension of its digital systems, including the Metric App and Central Systems Management Portal (CSMP), following a directive from the President and the Honourable Minister for Youth Development and Empowerment. This suspension has halted all operational and administrative use of these platforms, affecting national service personnel validation and enrollment.
The suspension has also led to a halt in payments, renewals, and engagements associated with the Metric App, CSMP, and related digital platforms. The Governing Board of the NSA has been tasked to cooperate fully with the Auditor-General, the Ghana Audit Service, and the National Security to conduct a comprehensive forensic and systems audit. Additionally, the NSA is required to provide all necessary documentation, data, and personnel for the biometric revalidation and database clean-up exercise.
As a result of the suspension, the ongoing National Service Enrollment has been halted. This decision will undoubtedly have a significant impact on individuals who were planning to enroll in the program. The suspension may cause delays in the enrollment process, affecting those who rely on the program for career development and personal growth.
The suspension of the digital systems by the National Service Authority has led to a halt in the enrollment process. While the suspension is necessary for the forensic audit and revalidation exercise, it may cause inconvenience for those planning to enroll in the program. The NSA should communicate with the public and provide regular updates on the situation to minimize confusion and uncertainty.
Here's the extract of the official letter:
NATIONAL SERVICE AUTHORITY
HEADQUARTERS
To all: Management Staff
Regional Directors /District Managers
National Service Personnel
EMERGENCY SUSPENSION OF DIGITAL SYSTEMS AND NATIONAL SERVICE ENROLLMENT
Following a letter from the Honourable Minister for Youth Development and Empowerment, acting under the authority of the President, dated 17th June 2025. addressing concerns about irregularities related to the Metric App and issuing a directive for the immediate suspension of the Metric App and related software systems, a forensic audit and revalidation exercise across the service database, the Governing Board of the National Service Authority, during an emergency board meeting on 20th June 2025, has decided the following:
1. To suspend, with immediate effect, the Metric App used for the validation of national service personnel as well as the Central Systems Management Portal (CSMP) and any associated digital platform currently operated by the National Service Authority.
2. To cease all operational and administrative use of the Metric App and Central System Management Portal (CSMP) with immediate effect.
3. To Halt payments, renewals, or engagements associated with the Metric App, CSMP and related digital platforms.
4. Cooperate fully with the Auditor-General, the Ghana Audit Service, and the National Security, who have been tasked to conduct a comprehensive forensic and systems audit.
5. Provide all necessary documentation, data, and personnel for the biometric revalidation and database clean-up exercise.
6. Halt the ongoing National Service Enrollment in line with the above resolutions.
Please address this matter promptly and ensure that all actions align with the directives of the President and the oversight ministry.
Thank you.
EMMANUEL OKAI MINTAH
(BOARD CHAIRMAN)
Here's the official letter:
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